Our Policies

Insurance

Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

Cancellation Policy

Kindly provide at least 48 hours notice for any appointment that needs to be rescheduled. This allows for other patients to be scheduled into that appointment slot. Appointments cancelled in less than 24 hours will be subject to a $35 cancellation charge. This charge will be charged to you; this fee cannot be billed to your insurance company and will be your direct responsibility. No future appointments can be scheduled, nor can records be transferred without the payment of this fee.